Shipping Policy
Last Updated: July 21, 2026
At Siera Lights, we are committed to delivering your order safely, efficiently, and at no additional cost. We understand that timely delivery is an important part of your shopping experience, which is why we partner with trusted shipping carriers and provide clear shipping expectations from the moment your order is placed.
Please review our Shipping Policy below for details regarding processing times, delivery estimates, shipping methods, and order tracking.
Shipping Locations
At this time, Siera Lights ships exclusively within the United States.
We currently do not offer international shipping. As we continue to grow, we hope to expand our shipping destinations in the future.
Free Shipping
We proudly offer FREE Standard Shipping on all orders shipped within the United States.
There are:
The shipping cost displayed at checkout for eligible U.S. orders will be $0.00.
Order Processing & Delivery
We work hard to prepare and ship every order as quickly as possible.
Order Cut-Off Time
5:00 PM Eastern Standard Time (EST)
Orders placed after 5:00 PM EST will begin processing on the next business day.
Processing Time
1–2 Business Days
Orders are processed Monday through Friday, excluding major U.S. holidays.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Shipping Time
6–8 Business Days
Once your order has been shipped, delivery typically takes between 6 and 8 business days, depending on your location and carrier operations.
Estimated Delivery Time
7–10 Business Days
Most customers receive their orders within 7–10 business days from the date of purchase.
Please note that these are estimated delivery times and are not guaranteed.
Shipping Carriers
To ensure dependable delivery, Siera Lights partners with reputable shipping providers, including:
The shipping carrier used for your order may vary depending on your delivery location, package size, and shipping availability.
Order Confirmation
After placing your order, you will receive an order confirmation email confirming that we have received your purchase.
Once your order has been processed and shipped, you will receive a second email containing your shipping confirmation and tracking information.
If you do not receive these emails, please check your spam or junk folder before contacting us.
Tracking Your Order
As soon as your order ships, we will send you a confirmation email containing your tracking number.
You can use this tracking number on our Track Your Order page to monitor the progress of your shipment in real time.
Please allow up to 24–48 hours after shipment for tracking information to become available.
Shipping Delays
Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather conditions
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Natural disasters
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Holidays
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High shipping volumes
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Carrier delays
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Customs or government inspections (if applicable)
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Incorrect or incomplete shipping addresses
We appreciate your patience should these situations arise.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately at info@sieralights.com.
If your order has not yet shipped, we will do our best to update the address.
Once an order has been shipped, we cannot guarantee that address changes can be made.
Siera Lights is not responsible for delays or additional shipping costs resulting from incorrect addresses entered during checkout.
Lost or Missing Packages
If your tracking information indicates that your package has not arrived within the estimated delivery timeframe, please contact us with your order number.
Our team will work directly with the shipping carrier to investigate the shipment.
If the carrier confirms that the package has been lost during transit, Siera Lights will provide either:
Delivered but Not Received
If your tracking information shows that your order was delivered but you cannot locate your package, we recommend that you:
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Verify the shipping address provided at checkout
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Check around your property and common delivery locations
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Ask household members or neighbors if they accepted the package
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Contact the shipping carrier directly for additional delivery details
If you still cannot locate your package, contact our customer support team and we will assist you with the next steps.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the damaged product
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Photos of the shipping box
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Photos of the shipping label
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A brief description of the damage
Our team will review your claim and work quickly to provide a replacement, replacement parts, or a refund when appropriate.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages to ensure faster delivery or due to warehouse availability.
If this occurs, you will receive separate tracking numbers for each shipment.
Holidays & Peak Seasons
During major holidays, promotional events, and peak shopping periods, processing and delivery times may be longer than usual.
We appreciate your understanding and patience during these busy periods.
Shipping Restrictions
Currently, Siera Lights ships only to addresses within the United States.
We do not ship to:
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International destinations
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P.O. Boxes (for oversized lighting fixtures)
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Freight forwarding companies when prohibited by the shipping carrier
Certain oversized chandeliers or custom lighting fixtures may require special shipping arrangements.
Changes to This Shipping Policy
Siera Lights reserves the right to modify or update this Shipping Policy at any time.
Any revisions will be posted on this page with a new Last Updated date.
Your continued use of our website following any updates constitutes acceptance of the revised Shipping Policy.
Questions?
If you have any questions regarding shipping, delivery, or order tracking, our customer support team is happy to assist you.
Contact Information
Store Address: 8811 Doris Drive, Fort washington Maryland 20744, United States
Store Email: info@sieralights.com
Store Phone: +12403595010
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.
