Refund & Return Policy

Last Updated: July 21, 2026

At Siera Lights, customer satisfaction is our highest priority. We stand behind the quality of every lighting fixture we offer and want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to make the return and refund process as simple and hassle-free as possible.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting our customer service team at info@sieralights.com. Please include your order number in your email so we can locate your purchase quickly.

After the 24-hour cancellation period, we cannot guarantee that your order can be canceled because it may already be in processing, production, or preparation for shipment. Once an order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return the item after delivery in accordance with this Refund & Return Policy.

30-Day Easy Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

• Unused
• Uninstalled
• In its original condition
• Returned with all original packaging
• Returned with all accessories, hardware, manuals, tags, and protective materials

Our customer service team will guide you through the return process and provide the appropriate return instructions.

Restocking Fee: We do not charge any restocking fees.

Return Policy Overview

Return Window: 30 days from the date of delivery

Item Condition: Items must be unused, uninstalled, and in their original condition

Original Packaging: Required

Accessories and Hardware: All original parts, accessories, manuals, and hardware must be included

Return Authorization: Required before sending the item back

Restocking Fee: None

Return Shipping Costs

Damaged, Defective, or Incorrect Products

There is no return shipping cost to the customer if the product:

• Arrives damaged
• Is damaged by the shipping carrier
• Has a manufacturing defect
• Is the incorrect product
• Is missing parts due to an error by Siera Lights

Depending on the circumstances, we may provide replacement parts, send a replacement product, or issue a refund to the original payment method.

Siera Lights may provide a prepaid return shipping label or other return instructions when the return is caused by damage, a defect, or an order fulfillment error.

Customer Remorse or Change of Mind

The customer is responsible for the actual return shipping cost if:

• The wrong item was ordered
• The item does not fit the intended space
• The customer no longer wants the item
• The customer changes their mind
• The selected size, finish, or style is no longer preferred

Original shipping charges are non-refundable unless the return is caused by an error by Siera Lights or the product arrives damaged, defective, or incorrect.

How to Return an Item

Step 1: Contact Us

Email info@sieralights.com with the following information:

• Your order number
• The name used to place the order
• The reason for the return
• Photos or videos if the product is damaged, defective, incorrect, or missing parts

Step 2: Receive Return Authorization

Our customer service team will review your request and provide return instructions, including the appropriate return address and any required authorization information.

Please do not ship your item back without first receiving return authorization from Siera Lights. Unauthorized returns may be delayed, refused, or returned to the sender.

Step 3: Pack the Product

Repack the item securely using the original packaging. Include all original accessories, mounting hardware, manuals, tags, documents, and protective materials.

The customer is responsible for ensuring the item is packaged safely for return shipping. Products damaged during return transit because of insufficient packaging may not qualify for a full refund.

Step 4: Send the Return

Ship the package using the instructions provided in your return authorization email. When the customer is responsible for return shipping, we recommend using a trackable and insured shipping service.

Please retain your shipping receipt and tracking information until your return and refund have been fully completed.

Refund Process

Once your return has been delivered to the appropriate return location, the product will be inspected to confirm that it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days after approval for the refund to be initiated. Additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Shipping costs are non-refundable unless the product arrived damaged, defective, incorrect, or the return resulted from an error by Siera Lights.

Siera Lights is not responsible for delays caused by banks, card issuers, or payment processing companies.

Partial Refunds

A partial refund may be issued when:

• The item is returned with missing parts or accessories
• The original packaging is missing or significantly damaged
• The product shows signs of use or attempted installation
• The item is returned in a condition different from the condition in which it was received
• The product is damaged because of improper handling, packaging, installation, or use

The amount of any partial refund will be determined based on the condition of the returned product and the value of the missing or damaged components.

Exchanges

We accept eligible exchanges within 30 days of delivery.

To request an exchange for a different size, finish, color, or product, contact us at info@sieralights.com with your order number and the details of the item you would like to receive.

Any price difference between the original item and the replacement item must be paid before the exchange is completed. If the replacement item costs less, the eligible difference will be refunded to the original payment method.

For exchanges requested because of customer preference or change of mind, the customer may be responsible for return shipping and any shipping costs associated with the replacement item.

Damaged Deliveries

Please inspect your package and product as soon as possible after delivery.

If your order arrives damaged, contact us within 48 hours of delivery at info@sieralights.com and provide:

• Your order number
• Photos of the damaged product
• Photos of the shipping box
• Photos of the interior packaging
• Photos of the shipping label
• A brief description of the damage

Do not discard the product, packaging, or shipping materials until your claim has been reviewed and resolved.

Depending on the nature of the damage, we may provide replacement parts, send a replacement fixture, arrange a return, or issue a refund when appropriate.

Claims submitted without sufficient documentation may take longer to process.

Defective Products

If you believe your product has a manufacturing defect, contact us at info@sieralights.com with your order number, a description of the issue, and clear photos or videos showing the defect.

Our customer service team may request additional information or troubleshooting steps to determine the appropriate solution.

Damage caused by improper installation, incorrect wiring, misuse, unauthorized modification, accidents, or failure to follow installation instructions is not considered a manufacturing defect.

Professional installation by a qualified electrician is strongly recommended for lighting fixtures.

Missing Parts

If your order is missing hardware, accessories, or components, contact us at info@sieralights.com with your order number and a description of the missing parts.

We may request photographs of the product, packaging, and included components. Once verified, we will work to provide the missing parts as quickly as reasonably possible.

Incorrect Products

If you receive an item that is different from the product you ordered, contact us at info@sieralights.com with your order number and clear photos of the item received, its packaging, and any product labels.

Once the error is confirmed, we will provide instructions for returning the incorrect item and arrange for a replacement or refund at no additional return shipping cost to you.

Order Not Delivered

If your order has not arrived within the expected delivery window, contact us at info@sieralights.com with your order number.

We will investigate the shipment with the carrier. If the package is confirmed lost in transit, we will issue a full refund to the original payment method or send a replacement at no additional cost.

If tracking shows that the package was delivered, we may ask you to:

• Verify the shipping address
• Check with household members or neighbors
• Inspect common delivery areas
• Contact the shipping carrier
• Submit documentation or a carrier claim when required

Siera Lights is not responsible for orders delivered to an incorrect address entered by the customer at checkout. However, we will make reasonable efforts to assist.

Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect or incomplete address, or considered undeliverable because of circumstances caused by the customer, return shipping costs and carrier fees may be deducted from the refund.

Original shipping charges may also be non-refundable.

Non-Returnable Items

The following products may not be eligible for return:

• Products marked as Final Sale
• Custom-made products
• Personalized or specially configured lighting fixtures
• Products that have been installed
• Products that have been altered or modified
• Products with cut, shortened, or modified wiring
• Products damaged through improper installation or misuse
• Products returned without required parts or packaging
• Products that are no longer in resalable condition
• Gift cards, where applicable

Any product-specific return restrictions will be clearly stated on the applicable product page.

Installation and Product Compatibility

Customers are responsible for reviewing product dimensions, specifications, ceiling requirements, electrical requirements, and installation details before placing an order.

Siera Lights is not responsible for installation costs, electrician fees, removal costs, construction expenses, or modifications required to accommodate a lighting fixture.

Before installation, inspect the product carefully. Installing or altering the fixture may affect return eligibility.

Promotional and Discounted Orders

Unless otherwise stated, products purchased with a discount code or during a promotion may be returned under this policy if they meet all eligibility requirements.

Products specifically marked as Final Sale are not eligible for return or exchange.

Refunds for promotional orders will be based on the actual amount paid after discounts.

Chargebacks and Payment Disputes

We encourage customers to contact Siera Lights before initiating a chargeback or payment dispute. Our customer service team will make reasonable efforts to resolve order, delivery, product, return, and refund concerns.

Submitting a chargeback does not automatically cancel an order or eliminate the customer's responsibilities under this policy.

Changes to This Policy

Siera Lights reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with a revised Last Updated date. We encourage customers to review this policy periodically.

Continued use of our website following an update constitutes acceptance of the revised policy.

Questions and Customer Support

For questions about orders, products, cancellations, shipping, returns, exchanges, damaged items, missing parts, or refunds, contact the Siera Lights customer service team, or visit our FAQ page

Contact Information

Siera Lights

Store Address: 8811 Doris Drive, Fort washington Maryland 20744, United States

Store Email: info@sieralights.com

Store Phone: +12403595010

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.