Privacy Policy
Last Updated: July 21, 2026
At Siera Lights, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, create an account, place an order, or otherwise interact with our online store.
Our website is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services securely. By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your information as described below.
Information We Collect
To provide our products and services, we may collect information that identifies or can reasonably be linked to you. Depending on how you interact with Siera Lights, this information may include:
Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
When you make a purchase, your payment is processed securely through trusted payment providers. Depending on your selected payment method, we may receive information relating to your transaction, such as:
- Payment confirmation
- Payment method
- Billing details
- Transaction history
Siera Lights does not store your complete credit or debit card information on our servers.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved addresses
- Wishlist information
Order Information
We maintain records relating to your purchases, including:
- Products viewed
- Shopping cart contents
- Orders placed
- Returns
- Exchanges
- Cancellations
- Purchase history
Communications
When you contact our customer support team, we collect the information you voluntarily provide, including emails, chat messages, and customer service requests.
Device & Technical Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Date and time of visits
- Website usage statistics
How We Collect Your Information
Your personal information may be collected in several ways, including:
- When you place an order
- When you create an account
- When you subscribe to our newsletter
- When you contact customer support
- When you browse our website
- Through cookies and similar tracking technologies
- Through trusted service providers and business partners who help operate our store
How We Use Your Information
We use your information to operate our business and provide you with the best possible shopping experience.
Order Fulfillment
Your information allows us to:
- Process orders
- Confirm purchases
- Ship products
- Process refunds
- Complete exchanges
- Manage returns
- Provide order updates
Customer Support
We use your information to:
- Respond to inquiries
- Resolve issues
- Provide technical support
- Improve customer satisfaction
Personalizing Your Shopping Experience
We may use your shopping activity and browsing history to:
- Recommend products
- Remember your preferences
- Save your shopping cart
- Improve website functionality
Marketing Communications
With your permission, we may send emails regarding:
- Promotions
- New product releases
- Exclusive offers
- Store updates
You may unsubscribe from promotional emails at any time using the unsubscribe link included in every marketing email.
Security & Fraud Prevention
Your information helps us:
- Detect fraudulent activity
- Verify purchases
- Protect customer accounts
- Prevent unauthorized transactions
- Maintain the security of our website
Legal Compliance
We may process your information when necessary to:
- Comply with applicable laws
- Respond to lawful requests from government authorities
- Protect our legal rights
- Enforce our Terms of Service
- Resolve disputes
When We Share Your Information
Siera Lights does not sell your personal information.
We may share your information only when necessary to operate our business, including with:
- Shopify
- Payment processors
- Shipping carriers
- Customer service providers
- Cloud hosting providers
- Analytics providers
- Fraud prevention services
- Marketing partners (where permitted by law)
These service providers only receive the information necessary to perform services on our behalf.
Shopify
Our online store is hosted by Shopify.
As our ecommerce platform, Shopify processes certain customer information to facilitate online purchases, secure payment processing, and website functionality.
To learn more about how Shopify handles personal information, please visit:
https://privacy.shopify.com
Cookies & Similar Technologies
Like many online retailers, Siera Lights uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart
- Save your preferences
- Analyze website traffic
- Improve site performance
- Personalize content
- Deliver relevant advertising
Most web browsers allow you to disable cookies through your browser settings; however, doing so may affect certain website features.
Third-Party Services
Our website may contain links to third-party websites or services.
Once you leave the Siera Lights website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites before providing personal information.
Children's Privacy
Siera Lights does not knowingly collect personal information from children under the age of 16.
If we become aware that a child has submitted personal information, we will promptly delete it.
Parents or legal guardians who believe their child has provided personal information may contact us to request its removal.
Data Security
We take appropriate administrative, technical, and physical safeguards to protect your personal information.
Our website uses industry-standard SSL encryption to help secure data transmitted between your browser and our servers.
Although we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your personal information
- Object to certain types of processing
- Withdraw consent for marketing communications
- Request restrictions on certain uses of your data
To exercise any of these rights, please contact us using the information below.
International Data Transfers
Because some of our service providers operate internationally, your information may be transferred to or processed in countries outside your country of residence.
When required, we implement appropriate safeguards to help protect your personal information during international transfers.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any updates will appear on this page with a revised Last Updated date.
Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact
Store Address: 8811 Doris Drive, Fort washington Maryland 20744, United States
Store Email: info@sieralights.com
Store Phone: +12403595010
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.
